About PAWSI
The operating system for pet businesses.
A team beside you.
PAWSI brings retail, care services, customers and pets, inventory, staff, and reporting into one connected system for pet-care businesses and supplier brands. From setup to daily operations, our team is here to answer questions and help you work through challenges as your business grows.
A message from our founder
For the owners and teams who keep pet businesses moving.
Running a pet business is about far more than selling products or delivering services. Every day, owners and their teams bring schedules, inventory, customers, pets, staff, and reporting together while keeping care at the heart of every decision. PAWSI began with a simple idea: all of that work should feel more connected.
I have seen how much time and energy pet-business owners give to the people and animals they serve. Too often, fragmented tools make that work harder than it needs to be. We built PAWSI to bring daily operations into one place, help teams move with confidence, and give owners a clearer view of their business.
We are only getting started. As PAWSI grows, our commitment stays the same: listen closely, build alongside our customers, and create technology that helps Indonesia’s pet community thrive.
To every customer, partner, and pet-care team who has trusted us: thank you for helping shape what PAWSI is becoming.
OwenCo-founder, PAWSI
See features for your businessBetter-run pet businesses, so teams can focus on the pets and people they serve.
What you can expect from us
Good software needs people who follow through.
How we support you matters as much as what we build. That means responding promptly, giving clear answers, and following through on the work we agree to do.
- Here when you need help.
- Have a question or run into a problem? Talk to our team. We aim to respond quickly, understand what is happening, and help you find the next step.
- We keep you updated.
- When we agree to work on something, we explain what happens next and keep you informed. If it needs more time, we tell you clearly.
- Work through it together.
- Whether you need help reading a report, checking commissions, or setting up a service, we can walk through it with you using examples from your business.
Still building, still listening
PAWSI grows with your feedback.
Many improvements begin with a customer sharing something that could work better. Those conversations, together with our knowledge of the industry, help us decide what to improve next.
Need a feature or a different way to handle a task? Tell us what you are trying to achieve. We will explore the best way to address it and be clear about what we can support.
Working alongside your team
From initial setup to daily use.
We start by learning how your business and team work. Then we help prepare your account, plan the move from your existing records, and guide your team through PAWSI.
During training, we use examples from your day-to-day work so your team can ask questions and practise with familiar situations. Once PAWSI becomes part of your routine, you can still reach us for help or to discuss a new need.
PT PAWSI Digital Indonesia [email protected]