Subscription Terms

New customers may subscribe to one of two full-product plans: Professional or Pro Plus. The specialized Home Grooming package is a limited-scope offer for businesses dedicated to mobile grooming. Availability also depends on configuration, permissions and provider requirements.

• Professional: Rp388.000 per month or Rp3.880.000 per year, per branch; 6 login accounts.
• Pro Plus: Rp888.000 per month or Rp8.880.000 per year, per branch; 10 login accounts.
• Home Grooming: Rp288.000 per month or Rp2.880.000 per year, per branch account; 6 login accounts. It includes Home Grooming, Orders and Professional base CRM, and excludes POS, products, inventory and the rest of Professional.
• Professional and Pro Plus support unlimited product and service listings, operational staff records and devices. Home Grooming supports unlimited operational staff and devices. Login-account limits still apply.

Subscriptions are billed in Indonesian Rupiah. The published monthly rate is billed every 3 months in advance. Annual plans are paid upfront and provide 12 months for the price of 10 monthly payments. Every separately configured and reported branch is charged at the full package rate.

PAWSI is currently not registered as a PKP and does not charge Indonesian VAT. Displayed prices are current final PAWSI prices. Payment-provider transaction fees and other third-party charges are separate. PAWSI will give notice before a price change applies to a renewal.

Professional, Pro Plus and Home Grooming each offer a free 7-day trial. PAWSI first performs basic business verification and a demo. The trial starts on a date agreed by PAWSI and the applicant. No card or advance payment is required, the trial does not convert automatically, and payment is due only after the customer agrees to subscribe.

Professional customers may purchase the eligible operational add-ons listed below individually. Advanced Accounting is available separately on Professional and Pro Plus; Home Grooming eligibility is limited to the two add-ons stated below. Pro Plus includes every currently available operational add-on, including PAWSI’s Xendit and DOKU integration fee, except Advanced Accounting. Transport and hotel open bills are included in Professional and Pro Plus without an add-on fee.

• F&B + Kitchen Production: Rp25.000 per month. Included in Pro Plus.
• Facial Attendance + HRIS: Rp100.000 per month. Included in Pro Plus.
• Membership per Pet: Rp50.000 per month. Included in Pro Plus.
• Handover + Remote E-signature: Rp100.000 per month. Included in Pro Plus.
• Promotions + Vouchers with Advanced Tracking: Rp50.000 per month. Included in Pro Plus.
• Consignment In/Out + Supplier Reporting: Rp50.000 per month. Included in Pro Plus.
• Customer Deposit Wallet: Rp50.000 per month. Included in Pro Plus.
• Service Inventory Consumption Tracker: Rp50.000 per month. Included in Pro Plus.
• Advanced Accounting: Rp200.000 per month. Separate on both plans.

Home Grooming may add only Membership per Pet and Promotions + Vouchers with Advanced Tracking, each at Rp50,000 per month. Payment gateway accounts and credentials belong to the customer business; PAWSI does not hold customer funds. Provider approval, fees, payout schedules and regional availability follow the provider.

Cancellation stops the next renewal. Access continues through the already-paid period and then ends immediately. There is no post-subscription login, read-only period or account-access grace period. No prorated refund is issued.

Subscription payments are non-refundable except for duplicate or incorrect charges and refunds required by Indonesian law. After a serious PAWSI-caused outage, PAWSI may offer an extension or refund case by case; this is discretionary and is not an automatic compensation right or service credit.

Customers should export their data before the paid period ends. Structured business data across accessible branches can be exported in CSV or Excel. Dashboard exports are self-service where available; the dedicated account manager provides the remaining supported datasets free of charge within 3 staffed days of a valid request.

After termination, normal account access does not return. During PAWSI’s 60-day internal recovery period, an authorized former customer may request an identity-verified assisted export through an official support channel. A valid request received by the end of that period will be completed. Retention required by law remains governed by applicable law and the Privacy Policy.

Every paid subscription, whether billed every 3 months or annually, includes free standard migration assistance for supported customer, pet and product data supplied in usable CSV or Excel files, where the destination package supports that data family. Other data, formats and migration work require separate assessment.

Every paid subscription includes free live online onboarding and training: one owner/admin session of up to 90 minutes and one operational-staff session of up to 60 minutes, scheduled by mutual agreement. Included free remote launch help requires correctly completed essential configuration, standard migration, training and a successful test of the core workflow before an agreed go-live date. The account manager supports the agreed launch window during staffed hours and checks in after the first operating day and after seven days.

Every customer business receives a dedicated account manager through WhatsApp or phone. Support is staffed Monday–Sunday, 08:00–17:00 WIB. First-response targets use staffed hours; messages received outside those hours start their timer at the next 08:00 opening. PAWSI may respond outside staffed hours when available.

• Urgent — Pro Plus: under 2 staffed hours. Urgent — Professional or Home Grooming: under 4 staffed hours.
• Medium: 4–8 staffed hours. General: no more than 24 staffed hours.
• Urgent means the service, payments, a severe data/security matter, or a core workflow is blocked without a practical workaround. PAWSI may reclassify a request after assessing impact.

For an urgent issue, the dedicated account manager immediately escalates the matter to the responsible technical owner and updates the customer at least every 2 staffed hours until a workaround is available or service is restored.

Scheduled maintenance is announced by email or in-app notification at least 24 hours in advance and is conducted outside 08:00–17:00 WIB. PAWSI does not operate a service-credit program.

These Subscription Terms work with PAWSI’s Terms and Conditions and Privacy Policy. Legally protected rights under Indonesian law remain unaffected. Questions may be sent to [email protected] or the official PAWSI WhatsApp channel.